Privacy Policy

Information ValoAi collects

ValoAi collects information needed to create and manage accounts and provide the service. This may include name, email address, account and subscription status, payment confirmation details, referral or affiliate information, language preference, notification subscription details, device and browser information, and app activity connected to ValoAi access.

ValoAi may also store a pseudonymous browser-device identifier and related security signals to detect repeated free-trial abuse, automated registrations, suspicious activity, and account misuse. These identifiers are used for security and fraud prevention, not advertising profiling.

How information is used

Information may be used to authenticate users, provide trial or paid access, deliver signals and market updates, send education and service communications, manage payments and referrals, improve reliability and performance, troubleshoot errors, prevent abuse, protect accounts, and comply with legal or operational obligations.

Analytics and performance monitoring

ValoAi may collect limited analytics and performance information such as page views, feature usage, browser errors, page-load timing, and Core Web Vitals. This information is used to understand product performance and improve reliability. Error telemetry is designed to avoid intentionally sending passwords, payment credentials, or full private message contents, and obvious email addresses or URLs may be redacted from error reports.

Email and push notifications

ValoAi may send verification codes, security notices, subscription reminders, product updates, market updates, trade-signal alerts, signal-status changes, and educational content. Push notifications require permission from the user's device or browser. Users can disable push notifications from device or browser settings, although some essential account or security communications may still be sent by email.

Payments

ValoAi may process payment-related information needed to confirm subscriptions and renewals. Depending on the payment method, this may include payment-provider references, bank-transfer confirmation details, or USDT transaction and wallet information. ValoAi does not require users to provide exchange passwords or private cryptocurrency wallet keys to confirm a subscription payment.

Service providers and infrastructure

ValoAi may use third-party infrastructure, authentication, hosting, storage, analytics, email, notification, translation, payment, and security providers to operate the service. These providers may process information only as needed to provide their services, subject to their own security and privacy obligations.

Data retention

ValoAi keeps information for as long as reasonably necessary to provide the service, maintain account and transaction records, resolve disputes, prevent fraud, enforce access rules, meet legal obligations, and protect the platform. Some security, payment, or audit records may be retained after an account is no longer active when there is a legitimate operational, fraud-prevention, or legal reason to keep them.

Security

ValoAi uses reasonable technical and organizational safeguards to protect information, including access controls and security monitoring. No internet service can guarantee absolute security. Users should protect their account password, keep verification codes private, and notify ValoAi if they believe their account has been compromised.

International processing

Because ValoAi uses cloud and online service providers, information may be processed or stored in countries other than the country where a user lives. ValoAi seeks to use appropriate safeguards when information is handled across borders.

User choices and rights

Depending on applicable law, users may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of their personal information. Some information may need to be retained for security, fraud prevention, accounting, dispute resolution, or legal compliance even after a deletion request.

Children

ValoAi is intended for adults who can lawfully enter into financial-service and subscription agreements in their location. ValoAi is not designed for children and should not be used by anyone who is not legally permitted to use the service.

Changes to this policy

ValoAi may update this Privacy Policy as the product, legal requirements, or service providers change. Material updates may be communicated through the app, website, or account email where appropriate. The date at the top of this page shows when this policy was last updated.

Contact

For privacy questions, account-data requests, or security concerns, contact ValoAi through the official support channels listed on valoai.app.